Technical Product Manager

Company: ImageNetLLC
Location: Colorado Springs
Posted on: April 14, 2025

Job Description:

The Technical Product Manager (TPM) drives the technical strategy and execution of Synchronicity in the Member Operations suite, and the Provider Directories solution within the Member Communications suite. As a pivotal liaison between business and IT, the TPM collaborates closely with development and engineering teams to shape features, functionality, and architecture. Leveraging deep technical expertise, they guide sales, marketing, and leadership on client specifications, go-to-market plans, and competitive positioning. The TPM ensures scalable, secure, and cloud-based solutions by overseeing requirements, testing, and third-party integrations (e.g., APIs, technology partnerships), directly impacting product stability and growth.Utilization 100%: 60% Product Leadership (Technical vision, leading SDLC process), 25% Operational Support (Tier 2 support and dev escalation), 15% Market Enablement (demos, RFP's, presentations)Essential Functions - Translate customer and internal needs into clear, actionable requirements by engaging clients, business teams, and implementation/support staff. - Partner with developers, engineers, architects, QA, and operations to document requirements, align implementation with expectations, and manage the product backlog within the SDLC. - Research industry trends and competitors, recommending high-value features or technologies to enhance Synchronicity and Member Communications. - Support sales and marketing with technical content, client demos, RFPs/RFIs, and FAQs; deliver internal product training. - Act as a Level 2 support resource, answering technical queries and escalating bugs/enhancements to development as needed. - Mitigate technical risks, ensuring security, scalability, and performance align with HiTrust/SOC2 standards. - Champion the product as a technical SME to internal teams, clients, and the developer community; coordinating beta programs where necessary. - Oversee user stories, business requirements, and release notes; lead internal UAT and assist Account Managers with client UAT.Competencies - Advanced technical and product expertise in SaaS platforms. - Exceptional verbal and written communication, bridging technical and business audiences. - Proven ability to resolve complex issues through research and problem-solving. - Strong presentation and training skills for diverse stakeholders.Supervisory ResponsibilityThis position does not have supervisory responsibilities but may assign and monitor work and provide support as the department subject matter expert.Required Education and ExperienceEducation: Bachelor's Degree in a related field or equivalent experienceExperience - Minimum of eight years of relevant professional experience, preferably in a managed care plan or health care related enterprise. - Comprehensive knowledge of CMS programs, processes and regulations.Preferred Education and ExperienceExperience: Six years' direct experience with Medicare Managed Care plans and a demonstrated comprehensive knowledge of the Medicare managed care industry.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Keywords: ImageNetLLC, Parker , Technical Product Manager, IT / Software / Systems , Colorado Springs, Colorado